Last updated: 10 November 2026
These terms apply to every order placed on mokasec.com and to every quotation we
issue. By placing an order you accept them.
Who you are buying from
Mokasec is the trading name used on this website. Questions about an order, a quote or
these terms go to mokasec@163.com.
What we sell
We sell steel security safes. Every figure published on a product page — external and
internal dimensions, capacity, weight — is a measured figure for that model. Photographs
show the product as accurately as we can; slight differences in shade between a screen and
a painted steel door are unavoidable.
Where a spec table is not shown on a product page, it is because we have not yet
measured that model and will not publish a number we cannot stand behind. Ask us and we
will measure it.
Prices
Prices are shown in US dollars and cover the goods only. Import duties, sales tax and
customs charges in the destination country are the buyer’s responsibility and are
collected by the carrier, not by us.
Products marked Price on request or Not in stock are
quoted before payment: we confirm the price, the lead time and the shipping cost in
writing, and nothing is charged until you accept that quotation.
Orders and acceptance
An order becomes binding when we send the confirmation e-mail. Until then we may
decline it — for example if the model has sold out, if the delivery address cannot be
served, or if the order looks fraudulent. If we decline after payment, the amount is
refunded in full.
Payment
Payment is taken by card through our payment provider at the time of order. We do not
store card numbers.
Delivery, returns and faults
Dispatch, delivery, damage claims and returns are governed by our
Shipping & Returns page, which forms part of
these terms.
Warranty
Each safe is covered against manufacturing defects for the period stated for that
model. The warranty does not cover wear, water damage, lost keys or codes, forced entry, or
damage caused by incorrect installation. Consumables such as batteries are not covered.
Liability
We are responsible for the goods arriving as described and for loss you suffer because
we failed to deliver them. We are not liable for indirect losses — lost profits, lost
business, or the value of items stored in a safe that was broken into — and our total
liability for any order is limited to the amount you paid for it.
Nothing in these terms limits liability that cannot be limited by law, including for
death, personal injury or fraud.
Intellectual property
The text, photographs and layout of this site belong to us. You may quote a product
page when referring to us; you may not republish the catalogue as your own.
Governing law
These terms are governed by the law applicable at our place of business, without regard
to conflict-of-law rules. Nothing here removes the protection you have under the mandatory
consumer law of the country where you live.
Changes
We may update these terms; the version in force for your order is the one published on
the day you ordered.